I'm involved with getting a university hub started for the University of New Brunswick and I reccommended people use ApexDC (though I am not that familiar myself, but it is easy to use and tell them to setup, and looks pretty). But now I have a baunch of users asking questions about the interface, and I am not really that familiar.
They are saying that they are red in the user list and are not firewalled (or fireballed as it says). Are there any other possibilities for why they would be apearing that way (they're not in passive, and no router either)
Also how does the program determine server status for the icons and a few other of the user statuses?